HARDSHIP STATEMENT AND REQUEST FOR LEGAL ASSISTANCE & FINANCIAL DONATIONS Prepared by: Kimberly Zamora Date: July 2026 Introduction I respectfully submit this hardship statement to explain the extraordinary financial, legal, medical, and personal hardships my family and I have experienced since 2024. During this period, I have experienced the loss of my savings, transportation, housing, employment, and financial stability while also becoming the primary caregiver for my disabled son and assisting in the care of my father, who suffers from dementia. Throughout these events, I have maintained documentation including bank statements, emails, payment confirmations, text messages, court documents, medical records, insurance records, unemployment records, security camera footage, and other evidence that I am prepared to provide upon request. My purpose in submitting this statement is to request legal assistance, hardship consideration, and any available financial relief while I continue working toward rebuilding my family's stability. Unauthorized Financial Transactions In 2024, I discovered what I believe were unauthorized financial transactions involving my accounts with Atlas and Kickoff. According to my records: * Unauthorized transfers occurred without my knowledge or permission. * Two payments made toward my vehicle loans were placed on hold and later reversed. * More than $10,000.00 from my Texas Teacher Retirement System (TRS) funds was allegedly transferred without my authorization. As a result of these transactions, my bank account was substantially depleted, leaving me unable to pay essential living expenses. When I contacted both companies, I provided documentation showing the disputed transactions. One representative responded by stating they had "acted in your best interest." However, I reviewed the company's written policies, which state they are not financial advisors and will not act on behalf of customers in making financial decisions. When I pointed out this contradiction and requested reimbursement of my funds, the representative changed his explanation and eventually stopped responding to my emails requesting the return of my money. Wrongful Vehicle Repossessions Because the disputed transactions caused my vehicle payments to be reversed after they initially appeared successful, both of my vehicles were eventually repossessed. These vehicles were financed through: * GM Financial * DriveTime According to my payment history, I had received confirmation numbers indicating that the payments had been successfully processed. The loss of both vehicles severely affected my ability to work and earn income. Without transportation, I relied on public transportation until I could no longer afford bus fare because my accounts had been depleted. Employment Loss During this same period, I was laid off—not terminated—from Hooters after the closure of the downtown San Antonio River Walk location. While waiting for unemployment benefits to begin, I experienced significant delays beyond my control. Apartment Hardship and Eviction While unemployed, I informed the apartment manager at Verandas at Shavano, Ronald Bromley, of my financial hardship. I provided: * proof that I had been approved for unemployment benefits; * documentation showing the amount I would receive; * detailed emails explaining my circumstances. Initially, I was told I would be given additional time to make my payments. Later, management demanded full payment and refused to accept partial payments. At the same time, serious maintenance problems remained unresolved, including: * repeated air conditioning failures; * a broken clothes dryer; * black mold in my children's bedroom. Management also refused to renew my lease. Alleged False Statements During the Eviction During the eviction process, I believe false statements were submitted claiming that an eviction notice had been posted inside my apartment. My Blink security camera system recorded activity both inside and outside my apartment, and according to my recordings, this did not occur. I also have video recordings showing apartment management: * loudly discussing the amount of rent they claimed I owed; * yelling outside my apartment while I was at work; * frightening my children while they were attending online school; * threatening eviction loudly enough for neighbors to hear. These actions caused significant emotional distress to my children, who became afraid to leave the apartment, use community amenities, or even check the mail. Appeal and Court Proceedings After receiving notice from the constable, I appealed the eviction. I submitted extensive documentation, including: * emails; * payment history; * apartment policies; * hardship documentation; * records showing payment through the Bilt App. My records also indicate the account was later paid in full. However, after moving, I emailed Ronald Bromley my forwarding address as requested so court documents could be forwarded to me. To my knowledge, that address was not provided to the constable, and I never received notice of the appeal hearing. Because I was unaware of the hearing, I did not appear, and judgment was entered against me. I was also accused of breaking and entering the apartment despite possessing the apartment key and having written email permission from management to enter the apartment to finish cleaning before returning possession. Home Intrusion and Criminal Case After moving back into my parents' home, an individual attempted to enter through my children's bedroom window. I remained on the phone with emergency dispatch for approximately ninety minutes while repeatedly requesting immediate police assistance. I warned the individual to leave because I feared for my life and the safety of my family. When no officers arrived and I believed the threat remained, I discharged a firearm. Law enforcement arrived shortly afterward. Following the incident: * I was transported for mental health evaluation for approximately three weeks; * Child Protective Services temporarily prohibited my return home; * the CPS case was later closed and I was allowed to return home. Approximately five months later, officers arrived and arrested me on a warrant related to the same incident. I had not received prior notice that I was required to appear in court. After appearing before the court, I was released on bond. I am currently complying with all court orders and am successfully completing my probation. Motor Vehicle Accident In 2025, I purchased another vehicle so I could return to work. I secured employment with Top Choice Roofing & Construction. In May 2025, I was involved in a motor vehicle accident. As a result: * I suffered seven herniated discs; * I became unable to continue working; * I eventually received approximately $3,000 in compensation more than a year later. Although my insurance policy included rental vehicle coverage, I was unable to obtain a rental vehicle and encountered difficulties filing my claim. Without transportation, I lost the opportunity to work for Veho, where I expected to earn approximately $1,000 per week. Unemployment Benefits I also experienced issues with my unemployment claim. The Texas Workforce Commission determined that I had voluntarily quit working at Tiffany's Cabaret. However, I maintain that I did not voluntarily quit. I experienced a medical flare-up that temporarily prevented me from working. I was informed that if I worked at least six weeks, my unemployment benefits could be reinstated. To satisfy that requirement, I accepted employment with Top Choice Roofing & Construction and worked there for approximately six months. Despite meeting the work requirement, I have still not received approximately $6,800.00 in unemployment benefits that I believe remain owed. Failure to Receive My Form 1099 While working for Top Choice Roofing & Construction, I expected to receive a Form 1099 to file my federal income tax return. Since February 2026, I have repeatedly requested my Form 1099 from the owner, Roland De La Garza. I have maintained text messages documenting repeated promises that the form would be sent. As of July 2026, I still have not received it. Because I have not received the required tax document, I have been unable to file my income tax return or receive any refund that could have helped support my family during this financial hardship. Family Medical Hardships My family's circumstances have become increasingly difficult. My 17-year-old son has been diagnosed with generalized epilepsy. His physician has advised that he: * cannot safely remain home alone; * cannot swim without supervision; * cannot lock doors while alone; * requires continuous supervision because seizures may occur without warning. Because of his medical condition, I cannot consistently work outside the home. I have applied for disability benefits on his behalf and am currently awaiting a determination. Caring for My Parents My father suffers from dementia. My husband and I moved into my parents' home to help care for both of my parents. For approximately seven months, we have contributed approximately $900 each month toward household expenses. We also: * assisted with obtaining an $1,800 utility assistance pledge; * helped submit a mortgage hardship application; * assisted with a mortgage modification that would move past-due payments to the end of the loan while adding approximately $100 to the monthly payment. Current Financial Hardship Today, my family continues to face extraordinary financial hardship. Our difficulties include: * the disputed loss of more than $10,000.00 in retirement funds; * repossession of both vehicles; * inability to work because I lack reliable transportation; * injuries from a serious automobile accident; * approximately $6,800.00 in disputed unemployment benefits; * inability to file my income taxes because I have not received my Form 1099; * reduced SNAP benefits despite documented caregiving responsibilities; * ongoing medical care for my son; * caregiving responsibilities for my father. Despite these challenges, I have continued making every effort to improve my family's circumstances. I have sought employment, complied with medical treatment, applied for public assistance, pursued unemployment benefits, applied for disability benefits for my son, assisted my parents with financial hardship applications, maintained communication with creditors, and preserved documentation supporting my claims. Request for Assistance I respectfully request: * legal review of the disputed financial transactions involving Atlas and Kickoff; * review of the repossessions of my vehicles; * review of the eviction proceedings and related court actions; * review of my unemployment benefits claim; * assistance regarding my inability to obtain my Form 1099 from my former employer; * review of my insurance claim following my motor vehicle accident; * consideration for financial hardship assistance while I continue caring for my family. I am prepared to provide supporting documentation, including: * Bank statements * Transaction records * TRS records * Payment confirmations * Emails * Text messages * Security camera footage * Medical records * Insurance records * Court documents * Credit reports * Lease documents * Unemployment records * Any additional evidence requested Thank you for taking the time to review my circumstances. I respectfully ask that my situation be considered in its entirety. Despite repeated setbacks, I have continued to seek lawful employment, comply with my legal obligations, care for my family, and pursue every available avenue to regain financial stability. I remain committed to rebuilding my life and providing a safe and secure future for my children and family, and I sincerely appreciate any assistance, legal guidance, or hardship consideration you may be able to provide.